Shipping policy

Where we ship

We currently ship to addresses in the continental United States (the lower 48 states). We don't ship to Alaska, Hawaii, US territories, PO boxes, APO/FPO addresses, or international destinations at this time.

Processing time

We make every order fresh in weekly batches rather than keeping stock. For example, orders placed by Sunday night (Pacific time) are made Monday through Wednesday and sent out Thursday or Friday. We adjust the schedule around seasons and holidays, and the time left to join the next batch is always shown at the top of our site. We'll email you if your order is delayed.

Transit time

Once shipped, you'll receive a tracking number by email. Delivery typically arrives within 3–5 business days.

Free shipping

Standard shipping is free on any order of 3 or more items (order totals of $36 or more). Gift sets always ship free.

Heat-sensitive packaging

Chocolate doesn't love heat. During warm months (May–September) we pack carefully to minimize melting risk, and we recommend arranging for someone to receive your order. If your order melts in transit, contact us within 72 hours with photos and we'll do our best to help, but we can't guarantee a refund or replacement.

Address accuracy

Please double-check your shipping address at checkout. We're not responsible for orders sent to incorrect addresses you've provided. If we make the mistake, we'll fix it.

Lost or stolen packages

If your tracking shows delivered but you haven't received it, contact us through our contact form within 48 hours and we'll help work with the carrier.

Questions? Send us a message.