Refund policy

Food product returns

Because our chocolates are perishable handcrafted food, we can't accept returns. Please don't ship chocolate back to us. We also can't offer refunds for change of mind or taste preferences — if you're new to our chocolates, we recommend starting with a smaller size to find what you love.

Damaged or incorrect orders

If your order arrives damaged or with the wrong items, we'll replace it free of charge. Contact us within 72 hours of delivery through our contact form with:

  • Your order number
  • Photos of the damaged items and the outer packaging
  • A short description of what happened

We'll respond within 1 business day and arrange a replacement. Claims without photos or submitted outside the 72-hour window may not be eligible.

Melted orders

Melt issues are handled under our shipping policy. In short: if your order melts in transit, contact us within 72 hours with photos and we'll do our best to help, but we can't guarantee a refund or replacement.

Refunds (instead of replacement)

If a replacement isn't possible (e.g. an item is no longer available), we'll issue a full refund to your original payment method. Refunds typically appear within 5–10 business days depending on your bank.

Cancellations

We make your chocolate after your order comes in, so if you need to cancel, we'd ask you to let us know before orders close on Sunday night (Pacific time) — that's when we start making it. Reach us through our contact form and we'll refund you in full. If it's later than that, write to us anyway and we'll do our best. Once your order is with the carrier, we can no longer cancel it.

Gift orders

If you sent a gift and the recipient reports an issue, please have them (or you) contact us with the order number within 72 hours of delivery. We'll work directly with you, the buyer, to resolve it, and any refund will be issued to the original payment method.

A note on fairness

We review every claim individually and want to make things right when something goes wrong. We may decline refunds or replacements for claims that fall outside this policy — missing photos, outside the 72-hour window, or inconsistent with carrier tracking — and we'll always explain why.

Questions? Send us a message.