Refund policy
Food product returns
Because our chocolates are perishable handcrafted food, we can't accept returns. Please don't ship chocolate back to us. We also can't offer refunds for change of mind or taste preferences — if you're new to our chocolates, we recommend starting with a smaller size to find what you love.
Damaged or incorrect orders
If your order arrives damaged or with the wrong items, we'll replace it free of charge. Contact us within 72 hours of delivery at hello@chocolateanswer.com with:
- Your order number
- Photos of the damaged items and the outer packaging
- A short description of what happened
We'll respond within 1 business day and arrange a replacement. Claims without photos or submitted outside the 72-hour window may not be eligible.
Melted orders
Melt issues are handled under our shipping policy. In short: we'll do our best to help, but we can't guarantee a refund or replacement when insulated packaging wasn't selected at checkout. If you did purchase insulated packaging and your order still arrived melted, contact us within 72 hours with photos and we'll make it right.
Refunds (instead of replacement)
If a replacement isn't possible (e.g. an item is no longer available), we'll issue a full refund to your original payment method. Refunds typically appear within 5–10 business days depending on your bank.
Cancellations
You can cancel for a full refund any time before your order ships — usually within 1–2 business days of placing it. Email us as soon as possible at hello@chocolateanswer.com. Once your order is with the carrier, we can no longer cancel.
Gift orders
If you sent a gift and the recipient reports an issue, please have them (or you) contact us with the order number within 72 hours of delivery. We'll work directly with you, the buyer, to resolve it, and any refund will be issued to the original payment method.
A note on fairness
We review every claim individually and want to make things right when something goes wrong. We may decline refunds or replacements for claims that fall outside this policy — missing photos, outside the 72-hour window, or inconsistent with carrier tracking — and we'll always explain why.
Questions? Email hello@chocolateanswer.com.